ABOUT CANCELLATIONS:
All NetSearch Digital Marketing signed participation agreements (contracts) are set to evergreen. An evergreen contract is a contract that is renewed automatically or by notice from month to month until canceled by either party. This means your contract after the initial terms is set to auto renew with a 30 day cancellation notice unless otherwise noted.
You may cancel ongoing services at any time with a 30 day cancellation notice. The date that the cancellation request comes in will be marked and your campaign(s) will be cancelled 30 days from the date of your cancellation notice with exception under a PPC agreement.
For PPC: Since services are pre-paid, your campaign will be considered cancelled based on your current cycle’s end date. If you are in the middle of a cycle, this could mean that your campaign will cancel prior to the 30 day cancellation policy as we do not prorate PPC campaigns. Your Client Services Coordinator will respond with your current cycles end date. Your ads will stop publishing on this date, call tracking numbers will be removed and returned, and any login information (if applicable) will be provided.
For SEO and all other services: Services will be pro-rated based on your monthly investment and amount of days that services will continue until your cancellation date. Your Client Services Coordinator will respond to you with a break down of final payments. After the cancellation date, all services will stop, call tracking numbers will be removed, and any login information will be provided dependent on the services signed on for.
Please note that your account will be audited for billing prior to final cancellation. If our billing audit comes back with monies past due, then it is your responsibility to pay all past due invoices by date of cancellation. If, monies owed can not be collected by cancellation date, then your account will be sent to collections and handled from there. Prior to submitting your account to collections, we will ensure you have ample opportunity to pay by cancellation date OR setup an agreed upon billing terms for a payment plan. If one payment is missed based off of agreed upon payment plan, then your account will be immediately submitted to our collections agency and handled from there.
It is your responsibility to make agreed upon payments in full under your contract on a weekly and/ or monthly basis. All monies are due at time of invoice due date. There are no exceptions.
ABOUT REFUNDS / NO REFUNDS
Once we have begun service(s) or labor on your project(s), campaign(s), accounts, orders, etc, we do not issue refunds for any reason under your signed agreement.
All services are offered at the client’s own risk which means, there are no guarantees, no refunds, no exchanges, no credits.
NetSearch Digital Marketing, NetSearch Digital Marketing and its affiliates, subsidiaries and vendors cannot and will not be responsible or liable for your monetary investment or loss in any way.
If at any point and time a payment went through when it should not have due to human error, it is the client’s responsibility to reach out to their Client Services Coordinator to request a credit on their next bill.
In the event that a payment was batched and/ or processed and should not have due to human error, your Client Services Coordinator may have the opportunity to void and/ or issue a refund same day.
Please not that in both instances if a void OR refund is requested and agreed upon, it is dependent on the clients banking institution as to when the monies will show back up in the client’s bank account. NetSearch Digital Marketing has no ability to make changes to this. With most banking institutions it is safe to say that it can take between 5-7 business days before monies will show in the bank account.
We highly recommend that you, as the client, Do NOT spend any sum of money, no matter how great or small on NetSearch Digital Marketing services if you cannot afford to lose it entirely with no return, results, revenue or profit of any kind.
